Windows 10 Education FAQ

Who is eligible for Windows x Education?

Windows 10 Instruction is available for currently enrolled students, excludes open enrollment students. Students must be registered for classes in society to access the software.

Where do I observe my product cardinal?

The production key is located on your receipt and can be accessed from your Kivuto store account for 30 days after you society it (the specific expiration date is listed on your receipt). Exist certain to impress the screen or take a screenshot of it before the xxx days are up!

I  have my product cardinal, where do I get the software?

You will have 30 days to download the software from the Kivuto WebStoreOpens in new window .  Afterwards the 30 days have elapsed you lot will take to go to Microsoft'due south download centerOpens in new window to get the software.

How many computers can I install Windows ten Education on?

Windows x Educational activity can be installed on one computer ONLY.

Volition I lose access to Windows 10 Educational activity when I graduate?

If you got your Windows 10 Education production primal through the Kivuto WebStoreOpens in new window , y'all will not lose admission to the software after graduation.  The software is yours to keep.

Will my copy of Windows x Teaching expire?

No. Windows ten Education is non a temporary subscription or trial software.  Your software will not expire.

Annotation:  You will have 30 days to download the software and/or product key from the Kivuto WebStoreOpens in new window .  Subsequently the thirty days have elapsed y'all volition have to go to Microsoft's download centerOpens in new window to get the software provided yous have the production key.

Will Upgrading to Windows x Education crusade me to lose my data?

You will need to do a "clean installation" when upgrading from Windows XP or Vista.  This means that all files & applications saved on your computer will be lost during the upgrade.

Upgrading from Windows vii, Windows 8, Windows 8.1 or an earlier version of Windows 10 does not require a clean installation.  Files, applications and settings will not be lost during the upgrade.

Note: It is recommended that you back upward important files prior to upgrading your operating system.

Should I install the 32-bit or 64-bit version?

You should install 32-chip software if your operating system (Bone) is 32-chip, and 64-bit software if your OS is 64-scrap.

Note: Most 32-bit software can run on computers with a 64-fleck Bone, but 64-bit software can but run on computers with a 64-chip OS.  If you are unsure, it is strongly recommended that yous install the 32-fleck version.

What happens if I don't think my product key within the 30 days?

You will accept have the pick to purchase Access Retrieval from the Kivuto WebStoreOpens in new window .  With Access Retrieval you will accept an additional sixty days to retrieve your production key.  Information technology is highly recommended that you print out or email the production key at the time you asking information technology to avoid having to pay to retrieve your product key.

What is Extended Guarantee?

Y'all will have have the option to buy Extended Guarantee from the Kivuto WebStoreOpens in new window when you lot request your product cardinal.  With Extended Guarantee you will have an additional 24 months to retrieve your product key and/or software download.  It is highly recommended that you print out or email the product key at the time y'all request it to avert having to pay to retrieve your production key.

Note:  Extended Guarantee is simply available within the 30 days of your initial request, later which you tin buy Admission Retrieval which costs more and is for 60 days only.

Who should I contact if I am unable to get my product key?

Any issues with retrieving your product key you will need to contact Kivuto directly .

  • Phone Back up: (888) 396-1447  (half-dozen:00 AM – 6:00  PM EST)
  • East-mail Support: support@kivuto.com
  • Kivuto WebStore SupportOpens in new window

Who should I contact for installation assistance?

Educatee Genius Middle or Student IT Help Desk cannot assist with operating organization installation.  For assistance with installing Windows 10 Education please contact Microsoft Tech SupportOpens in new window .